Data Privacy Policy
Your privacy is important to us at Linen Market Place
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget requirements. This helps us deliver a service tailored to your corporate needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information mainly to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also utilize information to improve our services and the website experience. This helps us determine which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Linen Market Place respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and implement suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and limited access to personal data within our organization.
Secure Storage
We store personal data in secure systems that enforce access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we deploy robust security measures, no method for transmitting over the internet is completely secure. We continuously update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Subject to applicable law, you may be entitled to access, rectify, erase, or limit how we use your personal data.
To exercise these rights, contact us with the details at the end of this policy. We will respond within a reasonable time frame as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
This site uses cookies and comparable technologies to enhance your online browsing and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie settings via your browser options. Note that turning off some cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Linen Market Place and our website. We are not liable for how external sites handle your privacy.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When we make substantial changes, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Linen Market Place Privacy Team
Floral Court, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within about one week.